Refund policy

Our Satisfaction Guarantee

At Canine Village, every item is made to order. This means we don’t hold inventory — your product is created specifically for you at the time of purchase. This approach helps us maintain high quality while keeping prices fair.

We stand behind the craftsmanship of every product we offer. Your order should arrive in perfect condition, and if it doesn’t, we’ll make it right.

Replacements for Damaged Items

If your item arrives damaged or defective, please notify us within 30 days of delivery. We will gladly provide a free replacement.

To report an issue, email us at pittsburghsunshine@gmail.com with:

• Your order number

• A photo of the damaged item

• A brief description of the issue

All Other Sales Are Final

Because our products are made to order, we cannot offer:

• Returns

• Refunds

• Reimbursements for incorrect size or buyer’s remorse

Only damaged‑item claims submitted within 30 days qualify for replacement.

Thank you for supporting our small business — we truly appreciate you!